INTERNAL REGULATIONS

SUBSCRIBERS

    1. Our users have the right to enjoy the facilities and complementary services of the Association upon payment of a minimum membership fee and the corresponding established monthly, semi-annual or annual fees. In order to control the capacity and provide greater welfare and tranquility to members, the use and stay in the facilities is limited to three hours a day. The Association reserves the right to assign a separate price for the use of any specific facility or service, as well as to modify the services provided to the user with prior notice and sufficient time in advance.
    2. All users of the facilities have at their disposal complaint forms, as well as suggestion forms at the reception of the facilities. Always with the aim of improving services.

FITNESS ROOM AND DIRECTED ACTIVITIES

  • The use of appropriate footwear and clothing is mandatory.
  • The instructor's instructions for the use of the machines and elements of the Fitness Room must be followed.
  • The activities will have a limited capacity according to the size of the room and the nature of the activity, which will allow the sessions to be carried out in optimal conditions.
  • We ask for maximum punctuality for the smooth running of the guided activities. It will not be allowed to enter the room after the warm-up, +/- 10m. Likewise, users must wait until the end of the previous class to enter.
  • The Association reserves the right to modify the calendar of activities according to the demand for them, which may vary from month to month and to suspend or cancel an activity due to lack of minimum capacity, 10%.
  • Guided activities are pre-booked through the Application. There is no daily limit of attendance to the guided activities, although the App only allows the reservation of up to three activities per day. Once the maximum number of attendees to the activity is covered, the App will include the reservations in the waiting list. Please cancel your reservation if you are unable to attend.
  • Access to the guided activities WITHOUT reservation is only possible in case of vacancies or late/absence of the person who has reserved and will be on a first come, first served basis.

SPORTS COUNSELING

  1. At the time of registration, subscribers are entitled to free advice, which includes the completion of a questionnaire by the instructor, preparation of routines in accordance with the same and explanation of machine operation and review every two months, the objectives to be achieved and their current situation.
CHANGING ROOMS AND LOCKERS 
  • Users are provided with daily use lockers. Each time the user leaves the facilities, this locker must be emptied.
  • The Association has private lockers for users with certain fees or rates, which will be permanently updated on the website.
  • The Club has a free key custody service for access to the Club, for users of certain fees or rates published on the web.
  • The Association is NOT responsible for objects lost in the facilities, nor for those deposited inside the lockers (both private and daily use).
  • Users with a private locker outside the locker room may use it with a key that will be given to them at the time of registration and that must be returned in case of cancellation.
  • In case of cancellation, the personal locker must be left completely empty. The Club will keep the objects left here for 1 month, but will not be responsible for their contents after that date.

USE OF LOCKER ROOM AND SKATE/BIKE ROOM

  • This space may be used exclusively during the time the subscriber is inside the facility. The objects deposited here must be removed by their owners when leaving the facilities.
  • The Club, in no case, will be responsible for objects (jackets, trolleys, skates, bikes, etc.) deposited inside this space or abandoned or forgotten in it. It is recommended not to leave valuables.

LAUNDRY 

  • The facilities have a sports laundry service for GOLD and VIP users, which will be ready within 24 hours. It does not include the washing of clothes that are NOT strictly sportswear, nor of bathrobes/towels that are property of the user, as well as footwear.
  • The Club is not responsible for possible damage to clothing due to washing. For this purpose, the use of technical fabric clothing is recommended.
  • The Club offers free shower towel and/or bathrobe service for users with certain fees or rates, which will be permanently updated on the website.

POOL

  • It is mandatory to wear a bathing suit, cap, swimming goggles and flip-flops. It is forbidden to swim with casts, bandages or open wounds and to introduce glass objects, bottles or food.

SPA

  • It is mandatory to wear a bathing suit, cap and flip-flops. It is forbidden to swim with casts, bandages or open wounds and to introduce glass objects, bottles or food.

INVITATIONS

  • Users will have a number of invitations per month that will depend on their quota or rate, which will be permanently updated on the web. These invitations are not cumulative, and must be used in the corresponding calendar quarter.
  • Users must notify the main reception desk when they bring a guest in order to deduct the corresponding invitation and to have a record of it.
  • The guest must be at least 16 years old (showing his/her ID).
  • The guest will have to leave an identification document as a token at the reception desk in order to leave an access bracelet.

ECONOMIC RULES

  • Fees will be paid by direct debit in case of monthly payment. In case of bank return the Club will charge the customer 5 euros for return costs.
  • In case of grouped payment (half-yearly or annual) the user will choose the form of payment, which can be cash, credit card or direct debit. In case of bank return, the Association will charge the user 5 euros for return expenses.
  • In case of previous returns, the Association reserves the right to demand the payment of the minimum membership fee and the corresponding fees -monthly, semi-annual or annual- established in bank card.
  • At the time of registration must be delivered at the reception the bank details, as well as an identification document. Without the delivery of these data will NOT be effective the registration in the Club.
  • The user, when registering, must pay a purchase or deposit (according to conditions), 5 euros for the access bracelet.
  • To request a change of user mode, or to unsubscribe, you must notify the reception desk BEFORE THE 26TH DAY OF THE MONTH PRIOR to this change or unsubscription.
  • The user will have the right to request a minimum maintenance fee for temporary and justified absences, such as: injury, disability or illness for more than one month or vacations, which will be approved by the Club, without the right of access to the facilities and in order not to lose the condition of subscriber.
  • Users have the right to request the maintenance fee for four accesses in exceptional cases and with prior justification and approval by Management, in order not to lose their user status, which only includes the services specified below:
  • Four accesses within the calendar month, during full hours.
  • Access to Fitness Room, Directed Activities, Swimming Pool and SPA Circuit.
  • Small towel
  • Daily use locker
  • Bundled payments of 6 months will entitle you to enjoy one maintenance fee (either the minimum or the four-access fee). Payments grouped for 1 year will entitle you to enjoy up to two maintenance fees (either the minimum or the four-access fee).
  • Former subscribers returning after a leave of absence of less than 6 months will have to pay a "special reduced" registration fee of 43 euros. If the return is more than 6 months after the leave, they will pay the full registration fee in force at that time.
  • The definitive cancellation by a user does NOT entitle him/her to a refund, neither of the associated minimum fee, nor of any other fees (including semi-annual and/or annual payments).
  • The rights acquired by payment of the minimum membership fee and dues are personal and non-transferable.
  • Failure to pay the monthly fees, as well as any other type of payment, entitles the TYRIS GYMNASTICS FOR ALL ASSOCIATION to cancel the user's membership, without the user being entitled to any refund.

SERVICE CANCELLATIONS

  • The services (massages, grape ray tokens, invitations, etc.) and personal training corresponding to each user category according to the rate are personal and non-transferable. These services must be requested at the reception through a previous reservation, and are NOT ACCUMULABLE and must be enjoyed in the corresponding calendar month.
  • The cancellation of any of the services mentioned in the previous point must be made at least 4 HOURS before the scheduled appointment. Otherwise, the user loses the right to enjoy them - if they are included in their user category - or it will be mandatory to pay for them - in case of being a service outside or not included in their category.

GENERAL CONDITION

  • The relationship between users and the Association is conditioned by these rules and regulations and by those that may be published on the website and/or the usual means or channels of information, and which include the rights and duties of users, which must be respected and complied with by all.
  • Failure to comply with these regulations, as well as any lack of respect and non-compliance with the instructions given by employees and/or the Association's Management, entitles the TYRIS GYMNASTICS FOR ALL ASSOCIATION to enforce the right of admission to the facilities, within the legal and regulatory limits established, without the right to any refund.
  • The Association reserves the right to modify these terms and conditions and the different types of dues and consequently, the prices and conditions thereof, being valid and effective from the publication of the new versions on the website. As of their publication, the modified conditions, in whole or in part, shall become effective.